Account Manager.
Be the bridge between TruImpact and brand founders. You own the relationship, the communication, and the delivery cadence. You're the go-to contact for clients via WhatsApp, email, Slack - keeping communication timely, proactive, and clear.
01 · Reality check
Is this actually for you?
You'll fit if
- ✓You reply within 30 minutes during work hours - always
- ✓You prep every client call with numbers, not wing it
- ✓You catch missed deadlines before the client does
- ✓You understand media buying enough to have an opinion
- ✓You can translate between a founder's frustration and a buyer's reality
- ✓You follow through the same day, every time
Maybe skip the form if
- ✗You think account management is just sending update emails
- ✗You don't understand what ROAS or CAC mean
- ✗You need someone else to prepare your call decks
- ✗You say 'let me check with the team' and then forget
- ✗You've never managed a client relationship end-to-end
- ✗You avoid hard conversations with clients
02 · The deal
Here's what this actually looks like.
- ✓You're not a glorified email forwarder.
- ✓You'll understand the media strategy, sit in performance reviews, and have opinions on what's working.
- ✓You'll own client relationships end to end and be the voice of the account internally.
- →You reply within 2 hours during work hours.
- →You prep every call with numbers.
- →You catch a missed deadline before the client does.
- →You never say 'let me check with the team' without following through the same day.
- →You're a strategic partner, not a messenger.
Requirements
- 1-3 years in account management, client servicing, or ops
- Solid understanding of D2C, branding, and performance marketing
- Hands-on with Google Sheets, Slack, Notion, and project management platforms
- You can hold a founder call without needing a script
- You're organized and nothing falls through the cracks
- Ability to translate briefs into actionable strategies
03 · The role
What you'll actually own.
Self-assessment
Question 01
Tooling
Analytics & data
Ops & communication
Hiring process
- 01
Apply
Fill the form. We read every one. You'll hear back, yes or no, in a few working days.
- 02
Screening
A quick fit check. Past experience, what you've owned, what you want next. We answer your questions too.
- 03
Intro
We talk about how you work. Walk us through one decision you'd defend. No 'walk me through your CV'.
- 04
Task + Technical
You ship a short task on real-ish data. Then a working session where we push back and watch you think.
- 05
Culture
You meet the people you'd sit next to. They ask about how you work, how you disagree, how you handle a bad week. References both ways after, then a written offer.
04 · Apply
Ready? Let's go.
FAQ
How many brands will I manage at once?
6-8 active brands. Enough to stay sharp on each, not so many that you become a switchboard. If a brand needs daily attention that week, you give it daily attention.
Do I need to know media buying to do this job?
You don't need to run ads, but you need to read a dashboard and call out when something's off. If a buyer says 'ROAS dipped because iOS', you should know enough to ask the next three questions.
What does after-hours look like?
Founders sometimes WhatsApp at 10pm. You don't have to reply at 10pm, but you do have to reply first thing the next morning with a real answer, not a 'looping in the team'.
Is this fully remote?
No. Monday to Friday at the Pune office, Saturday WFH. We work better when the team is in one room.
Do I need agency experience?
No. In-house is fine. We want real experience, real outcomes, and the ability to work across brands.
What if I'm great at the job but a bad interviewer?
The task round is a take-home. Your work speaks for you. Charisma is nice but optional.
How many brands will I work with?
We work with 15-18 D2C brands across supplements, ethnic wear, kids apparel, stickers, lab diamonds, and more. You'll go deep on a select group of 4-5 brands in a POD.
Will I talk to founders?
Yes. No layers of account managers. You sit in the conversations that matter.